Walker Garbage Service Serving suburban NW Portland since 1948
Walker Garbage Service phone 503-626-3677

21845 NW Cherry Lane • Hillsboro, OR 97124
503-531-6330 • fax 503-629-0835
Office hours: Monday-Friday 8 am - 4:30 pm
Email us

 

Household Services
Business Services
Payments
Recycling Information
Hazardous Waste Information
Frequently Asked Questions
Information about our company
Useful web links


SEARCH THE SITE

SchedulesRecyclingWind and weather
Weight Limits Bins, lids, rollcarts etc. Payment Options
Large loads and unusual itemsGeneral information

How do I sign up for new garbage service?

To find out if Walker is your hauler, use the Metro "Hauler Finder." New business customers should call 503-531-6330 for information. Use our online form or call us at the office at 503-531-6330. If you call and get the answering machine, please leave a message, we check the machine frequently and will get back to you right away. Office hours are Monday-Friday, 8 am - 4:30 pm.

How do I change or stop my garbage service?

Use our online form or call us at the office at 503-531-6330. If you call and get the answering machine, please leave a message, we check the machine frequently and will get back to you right away.

Vacation Holds

VACATION HOLD POLICY for all service areas as of October 22, 2012:

  • Up to three (3) vacation holds per calendar year
  • In order to receive credit, you'll need to miss at least two (2) consecutive weeks of service or longer.
  • Vacation holds need to be arranged ahead of time. You'll need to notify us of your last pick up before we can place your service on hold. Contact us in advance of first held pick up to receive credit.

In other words, we will only credit your account if you are planning to be away for AT LEAST two consecutive pickup days, and you let us know in advance of the first day you want us to skip your pickup. If you are only going to be away during one pickup, we cannot credit your account.

Will-call Service

For Will Call Customers who pay for yard debris service (Washington County only) and customers who pay for two or more yard debris carts (all service areas): This service is a one year subscription. If you've had the service for one year, you may cancel and restart at a later date. However, if or when you restart the yard debris service again, we are unable to cancel the service for one year.

My garbage wasn’t picked up! Why not and what can I do?

Occasionally we miss a can, but the most common reason for a missed pickup is that you did not get it to the pickup location early enough. It must be curbside (or wherever we usually pick it up) by 5 am on your collection day.

Another cause of missed pickup is a dog- or wind-caused mess, which we cannot clean up.

In any case, if you call the office right away, we may be able to pick it up that day or the next. A small fee may apply.

Payment Options

Can I set up auto-pay with my bank to pay your bill?

Yes. You can download our form and send it to us with your bank account information, and we will set up an Electronic Funds Transfer (EFT) that will pay your bi-monthly bill automatically.

Setting up the auto-pay option can take up to one full billing cycle (two months) to complete. If you have an amount due at the time you sign up, please pay through your normal method or your account may show a past-due amount.

Can I pay you with my credit card?

Yes, we are now able to accept credit card payments through PayPal.

For regular payments, we suggest that you use auto-pay (see previous answer) or use your bank's online payment system.

Schedules

What is your holiday schedule?

Walker Garbage Service collects your garbage on every holiday except Christmas Day and New Years Day. For people whose normal collection day would fall on either of these days, your collection will be delayed by one day. For example, Thursday regulars will be picked up on Friday, and Friday regulars will be picked up on Saturday.

I can never remember my yard recycling day. Can you help?

We have a schedule for our Washington County customers on our website. You can download the PDF file and print and post it to help you remember. See our yard debris page. Customers in Beaverton get every-week yard debris pickup. City of Portland customers are on a scedule that is the same as the "red" schedule for Washington County.

When do I need to have my containers in place for collection?

Bins, rollcarts and other containers need to be in place by 5 am on your scheduled collection day. While we don't collect everyone at that time, our schedules occasionally change, so to ensure that your garbage is collected, have it out by 5 am.

I’m going on a long trip. Can I stop my service and not be billed?

If you are going to be gone for two consecutive weeks or longer, we can stop the service and give you credit.

We need to know when you would like to have your last route day pick up. We also need to know the route day when you want pickup to resume. If you do not know when you would like to resume, please let us know that you will contact us to resume your service.

Please submit all vacation requests and resume requests at least 24 hours before your route day. We can apply a vacation hold to the account up to two times per calendar year.

Use our email form to let us know, or call the office, 503-531-6330.

Recycling

I just moved and have a lot of cardboard boxes to recycle. Should I leave them at the curb?

No, give us a call or email us and we will make a special trip. Normally there is no charge for this, but we may have to charge depending on the situation.

What happens to my recycling if I don’t sort it correctly?

In some cases we will leave it at your curb with a note explaining the problem. In some cases we will take it anyway. We usually fix the problem and recycle it but sometimes it has to become trash – especially if the material is contaminated with food or other substances.

My recycling was left in the bin or rollcart? Why?

Common problems include glass in the commingled rollcart; non-recyclable material included; material contaminated with food waste or other contaminant. See our recycling page for detailed information about recycling.

What happens to my recycling materials?

All the material we collect for recycling is sent to Far West Fibers

It is placed onto huge conveyor belts and sorted through a combination of mechanical and human processing.

Can you mail me a yard debris recycling calendar?

We have a calendar on this website which you can print. Washington County distributes a schedule in their newsletter, “Wastelines,” which is sent to every postal customer in our area once a year, and you can also find information on the county's website. Beaverton customers get weekly service. See the Yard Debris page for Portland information.

I live in an apartment and there’s no recycling facility/
I manage an apartment, can I get help setting up a recycling facility for my tenants?

Yes, we will come and help you set up your recycling area. Just call us or email us.

I can never remember my yard recycling day. Can you help?

We have a schedule for our Washington County customers on our website. You can download the PDF file and print and post it to help you remember. See our yard debris page. Customers in Beaverton get every-week yard debris pickup. City of Portland customers are on a scedule that is the same as the "red" schedule for Washington County.

What items can I put in my yard debris bin?

See our yard debris page for complete information about what can be included.

Can I recycle my Christmas tree along with my yard debris?

Please cut up your tree so it all fits inside your yard debris cart with the top closed. Any tree parts left beside the bin will be charged as extra material.

What happens to my yard debris?

Several companies recycle yard debris into compost for gardens and agriculture. This is why we ask you to be careful not to contaminate your yard debris with chemically polluted material.

I want a yard debris cart or a recycling cart. How do I get one and what does it cost?

Your first yard debris rollcart and your first recycling cart is free. Just call or use our Change of Service form to request a cart. If you need an extra yard debris or recycling rollcart there is a fee depending on your jurisdiction. Call the office at 503-531-6330 for more information. An additional cart should not be requested for a temporary situation, we ask that you plan to keep any additional carts for at least a year.

Wind and weather

High Wind Warning!

Windy days in the Tualatin Valley often result in missing trash bins and lids, and trash and recyclables blown about the area. We want to assure you that we make every effort to secure your bins once we have emptied them. We also do all we can to prevent items from blowing away and we even pick up material (as much as is practical) when a bin has blown over or been tipped over by dogs or other animals.

Some bins and lids are more prone to flight than others -- the bins we distribute have attached lids so they can't blow away, and they're heavier than most consumer bins. If you have recurring problems with missing bins or lids, you might want to consider using one of our supplied bins. (See rates)

We ask you to try to secure paper recycling by placing heavier items on top of it or using a brick or other heavy object to weigh the paper down. You can also help by placing your bins near a mailbox pillar or other fixed object to stabilize them.

One of the best ways to prevent problems is to get the emptied bins back to their normal location as soon as possible on windy days. If you're not going to be home, perhaps a neighbor could help. Thanks for your help in solving this ongoing problem. For more information, feel free to call the office at 503-531-6330 or email us

When will my garbage be collected if it snows?

Our trucks can get through most snowfalls, but if the snow is really deep, garbage will be collected on the next day possible. From that point, each route will be collected on the following day including Saturday and/or Sunday until all routes have been caught up.

The lid from my can is missing. Why didn't you secure it when you collected trash?

We make every effort to secure your container and lid. On windy days your containers may be blown over despite everything we do. We cannot be responsible for losses due to weather. Our rollcart bins have attached tops. You may wish to consider getting this service if you continue to have problems.

Be sure to search for your missing lid or bin “downwind” where it might have blown. It’s also a good idea to put your name, address, and phone number on the bin and lid so it can be returned to you.

The best way to avoid lost bins and lids is to retrieve them shortly after they are emptied. If it’s a particularly windy day and you’re not going to be home, you might want to ask a neighbor to put your bins away.

My garbage wasn't collected on a very cold day, what happened?

Occasionally garbage becomes frozen inside the bin. We cannot remove it without risk of cracking your container. Just set out a double load the following week and you won't be charged.

It's raining, can I still put out my recycling?

Your recycling bin should keep your recycling dry, and the bins you use for glass recycling have drain holes. Just be sure everything is secured against wind, which often accompanies rain!

I don't see my question here. My question is:

(all fields are required)

Name:

Email:

Phone:

Pickup Address:

Bins, lids, rollcarts etc.

The lid from my can is missing. Why didn't you secure it when you collected trash?

We make every effort to secure your container and lid. On windy days your containers may be blown over despite everything we do. We cannot be responsible for losses due to weather. Our rollcart bins have attached tops. You may wish to consider one of these if you continue to have problems.

Be sure to search for your missing lid or bin “downwind” where it might have blown. It’s also a good idea to put your name, address, and phone number on the bin and lid so it can be returned to you.

My red/yellow bin or recycling rollcart is missing. Can I get another one?

Most of the time, your rollcarts can be found. Each one is numbered, and if you call the office, we can provide you with the number of your cart and you can check with your neighbors to find your missing cart. Walker Garbage Service has to purchase these carts, so we want to help you locate a missing one.

If you have made your best effort to find your missing cart and are unable to locate it, we can provide replacement bins and Recycling Rollcarts for free. Just use our form (check the box that says "I need a recycling bin") and we'll deliver a new bin on your next regular pickup day.

We have a long driveway and it's difficult to get the cart to the curb. Can you help?

Some of our customers have really long driveways that lead to the main road where we pick up and we're often asked how they're supposed to transport their carts down. So here's the solution: they can purchase trailer hitch adapters, which allow our customers to safely and easily haul their roll carts.

www.cansporter.com
www.trashcancaddie.com
www.tow-a-bin.com

If I move, can I take my bin or my recycling rollcart with me?

No. The bin and the carts belong to the lot you are on. You should leave your bins and rollcarts for the next resident. Bins should be available wherever you move. Contact your new hauler if they’re not.

I want a yard debris cart. How do I get one and what does it cost?

Your first yard debris rollcart and your first recycling cart is free. Just call or use our Change of Service form to request a cart. If you need an extra yard debris cart there is a fee depending on your jurisdiction. Call the office at 503-531-6330 for more information. An additional cart should not be requested for a temporary situation, we ask that you plan to keep any additional carts for at least a year.

Weight Limits for various containers & materials

Garbage:

20 gallon 40 lbs or less
32/35 gallon 60 lbs or less
60 gallon 120 lbs or less
90 gallon 180 lbs or less

Extra Yard debris:

Bundle 45 lbs or less
30 gallon paper bag (no plastic bags) 45 lbs or less
32 gallon 55 lbs or less

 

Large loads and unusual items

We have a person in our household who must receive injections. How should we dispose of our “sharps?”

Call Metro or visit their web page about “sharps” disposal

What should I do with my hazardous waste?

See our section on hazardous waste disposal.

I'm disposing of some heavy items. Do you have a weight limit?

See above.

How can I dispose of leftover paint?

Metro accepts paint for recycling at the Hazardous Waste Facility, located adjacent to the Metro Central Station. More information is available at:
www.oregonmetro.gov/index.cfm/go/by.web/id=581/level=3

Metro Central Hazardous Waste Facility
(503) 234-3000
6161 NW 61st Avenue, Portland

Metro sells the re-mixed recycled paint through it's Metro Paint program:
http://www.oregonmetro.gov/index.cfm/go/by.web/id=521

I need a drop box. Do you provide them?

Drop boxes are available through our partner, Washington County Drop Box.

Washington County Drop Box
www.washingtoncountydropbox.com
For Multnomah County customers: www.multnomahcountydropbox.com
(503) 531-8843
P.O. Box 5069
Aloha, OR 97007

I have some large items to dispose of (e.g. refrigerator, couch)

We may be able to help you with this. Please call the office at 503-531-6330 for information on disposing of large items.

I have some broken glass to throw away, and I don’t want your haulers to get hurt. How should I wrap it?

If you are concerned, wrap it in a paper bag or some newspaper. Our haulers make every effort not to touch any of your trash, but we do appreciate your effort.

Do I need to do anything special with messy items?

Please contain ashes, cat litter, sawdust, shredded paper, packing peanuts (or any other type of trash that's likely to blow around) in a paper or plastic bag. This will help us keep the neighborhood clean.

General Information

I just moved into your area and want to sign up for new service. What do I do?

To find out if Walker is your hauler, use the Metro "Hauler Finder." New business customers should call 503-531-6330 for information. You can use our online form to sign up for service. If we have any questions about your service, we'll phone you to get the details.

Who regulates garbage haulers in our area?

The regional government Metro sets some of the rules for solid waste disposal in the tri-county area (Multnomah, Washington, and Clackamas Counties are part of Metro.) metro-region.org. Individual cities (Beaverton and Portland) and Washington County have direct jurisdiction over garbage haulers within their service areas.

What happens to my garbage after you pick it up?

Your garbage is taken to the Metro Central Station in Portland. From there it is compacted and loaded onto semi trucks and shipped to Waste Management Inc.’s Columbia Ridge Recycling and Landfill in Arlington, Oregon. wmnorthwest.com/landfill/landfillcities/columbia.html

In 1990, Metro began a 20-year contract to dispose of waste from Metro transfer stations at this landfill. This contract was subsequently extended to the year 2014. Columbia Ridge has a designated facility agreement with Metro to accept non-putrescible and special wastes, petroleum contaminated soil and asbestos from inside the Metro region.

I don't see my question here. My question is:

(all fields are required)

Name:

Email:

Phone:

Pickup Address:

 


This website is designed and maintained by Team Web